Advice for getting started

• Do not seek an ‘instant A’ - seek Kaizen
• The executives set the future state
• Let the future state and measures inform goals
• Good goals can finish with “so that …”
• Do not hide goals as a strategy or bets
• Talk about progress more than outcomes
• Minimise overlap at each level (Mutually exclusive, comprehensively exhaustive or MECE)

At each level define cascading measures of progress. Use these to validate the relationship between Goals, Strategies and Bets Assess your current portfolio of work against the Goals and Strategies. What should you start, stop, continue? Does it pass the photocopier test? If a customer found a print out of your Hoshin Kanri would it make sense to them?

Note

Kaizen: in Japanese means ‘improvement’ or ‘change for better’ (from 改 kai - change, revision; and 善 zen - virtue, goodness); a.k.a. continuous improvement.